Refund policy

BEYXUEJI Refund & Returns Policy

Last updated: October 26, 2026

At BEYXUEJI, we want you to enjoy the pieces you choose for your everyday rituals. If you need to return an item, please review the policy below.

1. 30-Day Returns

You may request a return within 30 days of delivery.

To be eligible for a return, items should generally be:

Unused and in their original condition
In their original packaging, where applicable
Free from damage or alterations caused after delivery

Please contact us before sending any item back. We will review your request and provide return instructions and the applicable return address.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.

2. Damaged, Defective, or Incorrect Items

Our products are ceramic, and we take care when preparing orders for shipment.

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Please provide:

Your order number
Clear photos of the affected item
Photos of the original packaging
A photo of the shipping label, if available

We will review the issue and determine an appropriate resolution, such as a replacement or refund.

Where a return is required for an item confirmed to have arrived damaged, defective, or incorrect, BEYXUEJI will cover reasonable return shipping costs, subject to applicable law.

Please contact us and receive return instructions before sending the item back. We will explain how the return should be arranged.

3. Returns for Personal Reasons

If you change your mind, order the wrong item, or no longer want your purchase, you may request a return within 30 days of delivery, provided the item meets the return conditions above.

For eligible returns unrelated to a product defect, incorrect fulfillment, or shipping damage:

The customer is responsible for arranging and paying for return shipping.
BEYXUEJI does not provide prepaid return shipping labels for these returns.
Customers must arrange their own return shipping label and use a trackable shipping service.
The item should be unused and in its original condition.
Original packaging and included components should be returned where applicable.

Once the returned item has been received and inspected, we will process any approved refund.

4. Items That May Not Be Eligible for Return

Subject to applicable consumer protection laws, we may decline returns for items that:

Have been used or damaged after delivery
Have been altered or show signs of misuse
Are missing essential components or packaging where their absence affects the condition or value of the return

Please contact us before returning any item. Items returned without prior authorization may experience processing delays.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue.

5. How to Start a Return

To request a return, contact us through our Contact Us page or email:

beyxueji@outlook.com

Please include:

Order number
Reason for return
Photos, if applicable

Our support team will review your request and provide the appropriate instructions, including the return address and shipping arrangements.

Please do not send returns to the address printed on your shipping package unless we specifically instruct you to do so.

6. Cancellations and Refunds

Orders That Have Not Shipped

If you request cancellation before your order has been dispatched, please contact us as soon as possible. We will do our best to cancel it.

If the cancellation is confirmed, the applicable refund will be issued to the original payment method.

Orders That Have Already Shipped

Once an order has been dispatched, cancellation may no longer be possible. If your order is eligible for return, please follow the return process after delivery.

When Will I Receive My Refund?

Once an approved return has been received and inspected, we aim to process any approved refund within 5 days.

Refunds are issued to the original payment method. The time required for funds to appear in your account depends on PayPal and your financial institution.

Refunds will be processed in the currency of the original transaction, subject to the payment provider's processing rules.

7. Original Shipping Costs

For eligible returns due to personal reasons, the original shipping fee, if any, is generally non-refundable, except where required by applicable law.

For orders that arrive damaged, defective, or incorrect, we will review the circumstances and provide an appropriate resolution in accordance with this policy and applicable law.

8. Exchanges and Replacements

If you receive an incorrect, damaged, or defective item, please contact us so we can review the issue and determine whether a replacement or refund is appropriate.

For returns based on personal preference, we generally recommend returning the original item and placing a new order for the desired product, subject to availability.