FAQ

Q: How can I place an order on Beyxueji?

A: Simply browse our website, select your favorite ceramic mugs, and click "Add to Cart." Follow the easy checkout process to complete your purchase.

Q: What payment methods do you accept?

A: We accept major credit cards and secure payment methods for a hassle-free shopping experience.

Shipping:

Q: How long will it take to receive my order?

 

A: We strive to ship orders promptly. Delivery times vary based on your location; you can check estimated delivery times during checkout.

Q: Do you offer international shipping?

A: Yes, we do! We ship our kitchen items, including ceramic mugs, worldwide. International shipping fees may apply.

Returns & Exchanges:

Q: What is your return policy?

A: We want you to love your purchase. If you're not satisfied, contact us within 30 days of receiving your order for return or exchange instructions.

Q: Are returns free?

A: Return shipping costs are the responsibility of the customer, except in the case of damaged or defective items.

Product Care:

Q: How do I care for my ceramic mugs?
A: Our ceramic mugs are durable, but we recommend handwashing to preserve their vibrant designs. Avoid using abrasive materials that may scratch the surface.

Contact & Support:

Q: How can I reach Beyxueji for assistance?
A: Feel free to reach out via our "Contact Us" page on the website, or send us an email at info@beyxueji.com. Our friendly customer support team is here to help.

Promotions & Discounts:

Q: Do you offer discounts or promotions?
A: Yes, we often have special promotions and discounts. Stay updated by subscribing to our newsletter or following us on social media for the latest deals.

Remember, if you have any additional questions, don't hesitate to reach out to us. Happy shopping at Beyxueji!